Frequently Asked Questions

We are so flexible that you decide what to include! Most of our trips include accommodation, transportation, unique activities and experiences, local guides, trip leader if requested, specified meals and domestic flights if applicable. Please note tips and gratuities, international flights, not specified meals, and travel insurance are not included. If you want to skip all this, you can book from our best-selling package deals. 

Absolutely! A great part about traveling is calling the shots and we are focused on creating something together to make your trip unforgettable. You can choose style of accommodation, transportation, activities, meals, travel style and even tell us your budget so we can honor it.

Most of our experiences and most of our day trips are private, some are ran with one solo traveler and others have a minimum of 2 travelers as a requirement to respect pricing. If you wish to join a group, or are traveling in a group you can contact us to confirm availability and group pricing before booking. 

You can confirm your booking by paying the deposit quoted. If needed, you can request a payment plan with up to 3 installments. Bank fees and commissions may apply.

We accept paymentsvia wire transfer and accept any major credit/debit card. Online payments are secure and collected using Wetravel and SSL encryption to protect user data.

If you wish to cancel or change your booking please refer to our booking & cancellation policy and to the terms and conditions stated in your confirmation. 

We highly recommend traveling with insurance to protect yourself and your booking in case any situation beyond yours or our control arises. 

Both Guatemala and Mexico will give you a super welcome thanks to the warmth of the people and excellent hospitality. Here’s a few reasons to include them in your next holiday:

-the food

-the paradisiacal beaches

-the high quality services

-the diverse living culture

-amazing markets and crafts

-ancient majestic Maya cities

-the captivating green of the jungles and rainforests

-the diverse wildlife and amazing natural places.

From North to South, there’s much to explore in both countries!

Check the validity of your personal travel documents and if you require a visa for visiting Guatemala or Mexico. If this is the case, you are responsible for acquiring a valid travel visa before booking a trip and paying. Be advised we do not provide invitation letters or any documentation for such procedures.  Guatemalan or Mexican authorities may require upon entry:

-a copy of your itinerary (printed or digital)

-the trip payment receipt (itinerary or digital). 

The weather is tropical and humid. Guatemala and Yucatan have both wet and dry season throughout the year, with the dry season from November to April, where occasional rain may appear and temperatures range from hot to nice and cool. Starting May the first rains appear, humidity and heat increase with the hurricane season hitting most of August, September and October. November, December and January may have cold fronts that make the weather cooler and often more pleasant.

If it’s possible to visit in the dry season; November to April are ideal, with March, April and December being the peak season for travel. Visiting during the rest of the year is also advised,with due planning to anticipate that some rain will be a part of your trip. If you choose to travel in hurricane season be advised some activities and routes may be affected by weather conditions and it’s up to the operator to decide if it affects safety.

While crime can be an issue in some areas of Guatemala, many travelers visit the country safely each year. We always recommend taking precautions and staying aware of your surroundings, especially in larger cities. Learn more details about how to travel safe in Guatemala.

Yes, Yucatan is considered a safe destination for travelers. The region is known for its low crime rate and friendly locals. However, as with any destination, it's important to take precautions to ensure a safe trip. This includes staying aware of your surroundings, avoiding walking alone at night, and keeping your valuables secure.

There’s a little bit of everything for any style of traveler. Since we specialize in community based & responsible tourism you will be able to enjoy:

-Archaeology & History

-Culture & Heritage

-Nature & Wildlife

-Volunteer & social work

-Textiles & Crafts

-Local Food

-Spanish Immersion

-Trekking and ecotourism